The personal data you provide us with will be handled with the utmost care. We therefore strictly adhere to the General Data Protection Regulation (“GDPR”) and other applicable privacy legislation.
Which data do we process?
When using our website and/or placing an order on our webshop, the following personal data can be processed:
Name;
Shipping address;
e-mail address;
login details;
log data such as IP address of your device, marketing ids and push-notification tokens of your device, browser type and date and time of the requests made when you visit our website;
order and payment information.
What purposes do we process your personal data for?
We can use your personal data:
to carry out obligations arising from any agreements entered into between you and us;
for sending our newsletter;
financial and transaction data (e.g. your payment details, information about your purchases, orders, returns)
to provide you with customer service communications;
for handling complaints and disputes; and
to comply with applicable legislation.
On what legal grounds do we process your personal data?
For the processing of your personal data, we have the following legal grounds:
performance of an agreement between you and us to carry out obligations arising from any agreements entered into between you and us and for the processing of financial and transaction data;
your consent for sending our newsletter to you;
if the processing is necessary for the purpose of our legitimate interests, e.g. direct marketing, handling complaints and disputes performing market research and improving our services; and
if the processing is necessary for compliance with a legal obligation.
Do we disclose your data to third parties?
No we do not.
Third-Party Websites
This privacy policy does not apply to websites or third-party apps to which we provide a link or otherwise refer to on our website. This also applies to links to and sharing on social media such as Facebook and Instagram. We are not responsible for the data or privacy practices of these third parties and refer to the privacy statements of these third parties.
Cookies
When visiting our webshop and/or our website, we (and third parties we work with) may use cookies and similar technologies – like web beacons, pixels and SDK’s, no matter whether these technologies install code or data on your device or not – (together “Cookies”) to, for example, recognise you, improve the user-friendliness of our website and measure the effectiveness of our website and promotions. For more information with regard to the Cookies we use, please read our Cookie Policy.
How long do we store your personal data?
We do not store your personal data longer than legally permitted, legally obliged and/or necessary for the purposes for which those data are processed.
Protection of your personal data
We will do all we can and have taken appropriate security measures to prevent your personal data against loss and misuse or unauthorized access.
Your rights
When we process your personal data, you have the right to access, rectification, and erasure of your personal data, and the right to restrict the processing thereof, subject to certain conditions. In addition, you have the right to object to the processing of your personal data and the right to have your personal data transferred. You can send an e-mail to these ends with your name and contact information to info@pouffe.be. In your request, please specify as much as possible which personal data you refer to. In general, we will respond within four weeks to a request for inspection or correction. In case of a deletion request we will delete the personal data as soon as possible, unless and to the extent that the law requires us to keep the personal data or if there are other compelling reasons to oppose removal. After the execution of a deletion request, we will send you a message of confirmation. If the personal data is (partially) not deleted, we will send you a message in which we explain why your request could not (fully) be met. If we cannot identify which personal data are meant by a request for inspection, correction or deletion, we may ask you to specify your request in more detail. We suspend the execution of the request until you have provided us with such detailed specifications.
If you have given us permission to process your personal data, you can revoke this consent at any time. Revoking your consent does not affect the lawfulness of the processing carried out on the basis of the consent provided before the revocation.
Modification of this privacy statement
We reserve the right to modify this privacy statement. We, therefore, recommend you to regularly check our website for the latest version.
Questions?
For questions about our privacy statement or the abovementioned rights, please do not hesitate to contact us.
You can contact us by sending an e-mail to info@pouffe.be
Version: December 2022
